Returns Policy

We want you to love your purchase, but if you have changed your mind you can exchange most unused or unwanted items whether purchased online or in stores, as long as you have your receipt or proof of purchase. You can exchange items via post (postage fees apply). Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

Change of Mind

If you have changed your mind, we may offer you an exchange provided that the exchange

• is made within 30 days of purchase (for purchases in November and December, you can refund until 31 January of the following year); and
• you are able to provide satisfactory proof of purchase (see below); and
• the merchandise is in saleable condition, that is it is unused with all original sealed packaging or tags attached; and
• the item is not subject to the exclusions listed below

Our team members will assess the item to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery and gift wrapping costs are non-refundable for change of mind exchanges.

While our Returns Policy remains unchanged, due to these unprecedented circumstances, we have temporarily extended our change of mind return period to 60 days. Please note that change of mind exchanges will not be offered for goods designated as CLEARANCE.

Excluded change of mind items

Please choose carefully when purchasing merchandise designated as a clearance item (either marked as clearance or reduced to clear) as change of mind returns will not be accepted.

Consumer Guarantees

As a consumer, you are entitled to certain guarantees. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined timeframe. The Australian Consumer Law, however does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods or service has a major failure, you may reject the good or service and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Method of Refund : To the same form of payment used or store credit. Refund will exclude any shipping charges. 

Where an item is damaged through misuse, neglect or abnormal use, AquaParty will not provide a refund, exchange or repair. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information please contact our customer service team at info@aquaparty.com.au